HData Customer Success and Support
From the moment you begin with HData, your team has access to live trainings, one-on-one consultations, and daily support hours to ensure your success.
Plus, we take everything we learn from your experience and integrate it into the product. We want to learn from you and join you on the journey
Resources to Drive Your Success
Need to troubleshoot, dream bigger, or get inspired? We’re here for you, ready to maximize your use of HData’s powerful AI, BI, and compliance tools.
Clear Roadmap
Let’s create a plan for your success, with defined outcomes and future desired use cases using expert guidance from the HData team.Success Reviews
During recurring sessions, we’ll track your progress against key outcomes, look at user adoption, and proactively identify challenges.Dedicated CSM
Easy access to your designated Customer Success Manager, with an in-depth understanding of your goals and a focus on expediting your adoption of HData.Working with HData's Support Specialists
General requests & technical support can go to support@hdata.us, such as:
- Need help adding or removing users
- Filing a bug or technical issue
- Help accessing the platform
Working with Your HData Customer Success Manager
The CSM assigned to your account will help you maximize your use of HData day-to-day, including:
- User onboarding and training
- FERC Form preparation and process guidance & change management support
- New features, product updates, and future roadmap discussions
- Review account usage and goals with stakeholders